I decided to walk in one day as I did not know their number and I was near the store at the time to set up an appointment. Somehow asking for an appointment as a walkin prompted the receptionist to inform me that "they only do massage there and that I understood this". While a bit confused I answered her, "yes I know. That's why I'm here." After the 3rd time she informed me of this obvious fact I became annoyed but decided to go ahead with my massage later that day anyway. I wish I didn't. The massage was rushed and not the deep tissue massage I wanted. They will never get my business again. It's a shame to as the facility is actually quite nice.
Regular Massage is important and Massage Envy Florence makes it easy to keep up with regular Massage appointments. The staff is friendly, and the therapist have healing hands!
When I joined in 2010 they were amazing. I never had issues getting in. In the last year, they have been completely impossible to get in with. I ended up having to go to Hyde Park in order to use up my massages as I fully and completely ended my membership there. I had 9 massages to get in in 6 weeks. I had to get 1.5 hour massages to make up for it which in turn made for a higher tip and just way too expensive for a monthly membership. I tried any hour, any day for the last 6 months at least and they continued to say they were fully committed. I am over this place. I am glad they are successful but they somehow need to have more time slots or another KY location to ease scheduling.
Massage and massage therapist were really nice. Front counter staff were horrible. Completely rude. They asked us to reschedule our appt from Saturday to Friday because they had someone quit. We did that, I told them we would be cutting it close due to work but we'd try to take off early. I got there 5 til massage time and got nothing but attitude about being late and my bf not being there. I explained I understood that would cut into our massage time and that's okay since our fault we're late. They tried to talk me out of the couple room which was the whole point of the massage. Afterwards we went to leave tips as the massage was covered through 2 transferred massages. They tried to charge us and I explained the massages were transferred. They then said an hour was transferred to me but only a half hour to my bf. They realized it was an employee error and transferred the other half hour but still made us pay $10 for the transfer fee even though $10 was paid when it was incorrectly transferred. By the end I left more stressed than when I arrived. We agreed we'd never go back there and will drive to Cincy to go to Mitchell's from now on
Ill admit, there have been a lot of staffing changes at this location and I have been shuffled around a lot. BUT, I now go to Michelle and she is WONDERFUL. Love this place. Always treated w respect and always a good massage w Michelle. You must book ahead though, bring your calendar to get the days and times you want. Go to MICHELLE. Actually don't, because then I wont be able to schedule w her.
Massage Envy Florence is a US Beauty Salon based in Florence, Kentucky. Massage Envy Florence is located at 4960 Houston Rd Suite E, Florence, KY 41042, USA.
Please contact with Massage Envy Florence using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Massage Envy Florence opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Beauty Salon in Florence