Also, not sure how much this might matter, but this is my first ever negative review about a place of business on any app/social media/etc. I have, up to this point in my life, only given positive reviews and enjoy doing so, especially when we receive top notch service (at a place like Steele's Hometown Tire in Burlington for example). We have never been treated with such disregard before and I just hope this review at least forewarns others before shopping there. Thank you.
It's been real hit or miss whether I'll get good customer service at this location. I've been in and out of the store for over 4 months getting items for a basement remodel. Today was a hit! Ryan not only came to my car to carry just 3 items, but saw my three rambunctious boys and offered to do the return while I load the kids in the car. He brought the receipt to my car and did it with a smile! Would deal with Ryan every time if I could! Customer service means the world to me and gives me one less thing to worry about from a project that is already very stressful!
I highly recommend. Alex gave me a bunch of pointers, was very helpful and very pleasant to work with. Wish I would have found sooner.
Amazing customer service by Alex B. I would recommend her to anyone.
I'm giving 3 stars due to good selection and bad service. I've been in this store 3 times for 2 different projects - twice I made a purchase and had to wait to receive my tile (didn't have enough in stock) and three times the service was subpar. Regarding the service, when I had the employees' attention they were friendly and knowledgeable; however, they would (and this happened to other people besides myself) ignore anyone who they weren't already working with. I simple "Hi folks. I'll be with you as soon as possible" goes a long way. Maybe the store is understaffed.
Bottom Line: I've had problems with this store, but not other Tile Shops I've been to, so I would just go to one of the other nearby locations.
We've had one heck of a time at the tile shop. The first photo (photo #46) is the color of the tile advertised at the store. While we expected some variation in the color (as is the case in that photo) we did NOT expect as much variation as was given to us as shown in picture #44. If this much variation is normal, the display at the store is extremely misleading and no store associate communicated that. When my wife approached the store about it, they more or less told her "too bad" and it's on us to deal with it. They said they'd give us a small discount if we wanted to buy more so we could get more light colors, but that is, after being so incredibly misled, not nearly enough when you're buying expensive tile for a big bathroom project. We'll never shop here again and spread the word to as many as we know to just go with Home Depot or Lowe's. At least they'll correct a wrong, especially when it's so blatant.
The Tile Shop is a US Home Goods Store based in Florence, Kentucky. The Tile Shop is located at 7654 Mall Rd, Florence, KY 41042, USA.
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