I called and made my appointment on Sunday November 19th for an appointment for a haircut (Birthday present from my children). At the time I scheduled I informed them that I had their $50 cut and color coupon for the appointment. I was told that the coupon only worked with two of the stylist and booked me with one of them for today November 29th (my Birthday). I was asked how long my hair was and I told her down past my bra strap. (At no time did she inform me that my longer hair was an extra $15)
Owning a small business that provides services I would never treat my clients with such attitude and tone. I hold my business accountable for any miss-communications and failure to properly document or provide proper price guidance.
Let me start off saying Margee the hair stylist I had at JCP Salon was amazing! She did an awesome job on color and cut of my hair and for that alone she should have received 5 stars, but I'm choosing to only give them 1 star for the extremely poor service and attitude I received when paying for my service.
This place is pretty expensive for what it is. Two pairs of socks for $10 is pricey in my opinion. The bathrooms were absolutely disgusting. I understand that it had an odor. It's a bathroom. But the seats were covered it poop, there was trash overflowing, what looked like to be poop smeared on the wall above the trash can, and boxes of something just sitting in the hallway. In the exterior hallway the wall was torn up and looked to have been like that for a while. This store also has insane lines and not very nice people working the very limited check out counters. There used to be a counter in every section. Now there are only four in the whole store two downstairs and two upstairs. At christmas time, that makes the lines insanely long. I was in line for over 10 minutes just trying to return something, and there were four people working the counter. They need help in all departments it seems
This morning I received a phone call from Glenna the manager at JCP Salon telling me that my stylist wasn't coming in today, but they could put me with Margee. I said that way perfectly fine since I hadn't been to the salon previously. The appointment went great and I was extremely pleased with my hair until everything went down hill when checking out. The receptionist told me that my coupon was could not be used with Margee because she was a senior stylist. I informed them that I told the person that I made the original appointment with that I had the coupon and she put me with the appropriate stylist, but this morning I had gotten a phone call telling me that my stylist wasn't coming in today and they put me with Margee. So she calls the manager Glenna and tells her of the scenario and that I want to talk to her. Glenna the manager comes out and tells me that the coupon is only for 1st time clients. I said I was a 1st time client and Glenna says Margee said she had done my hair before. I told her no I've never been to JCP to get my hair done. Glenna tried to blame me for the entire miscommunication stating that I should have informed her this morning that I had a coupon (as if I the client who was being given an alternative due to stylist I was scheduled with could not come to work should be held responsible). I told her that I told the person I made the appointment with that I had the coupon and she put me with the correct stylist I also told her that I had no way of knowing that they don't put important information into the computer system. She Glenna had to point out that I had had long hair and that is an extra charge of $15. I told her that I told the person on the phone how long my hair was and she never indicated to me that there would be an additional charge because of my hair length. She then proceed to tell me that the stylist works on commission and there is no way that she could charge me $50 for that stylist. She said she could charge me $65 and asked me if that was fair as if I had a say so in it. (Fair would have been for JCP to charge me the $50 that I was expecting to pay and to give the stylist her full commission and for JCP to eat the difference). When I told Glenna that I was going to give a bad review she shrugged her shoulders as if it didn't have any effect on her.
There are not enough employees to assist us customers. Stood at the shoe register for about 6 minutes before walking away. Clearance section is a disaster. The men's department looks like a train wreck. Pants on the wall are just tossed in there. It looks like no one has straightened the department in some time. Sad to see one of my favorite stores go down hill.
Can't stand their selection. If you are not a sick they dont want your business
I apologize for the length of this post. I'm not one that normally does not write reviews unless the service is beyond what is expected. However, in this case it is just the opposite thus my review:
Very nice store employees are very helpful. My favorite store to shop been in JCP all over USA found this location to be the best.
Jcpenney is a US Department Store based in Florence, Kentucky. Jcpenney is located at 6000 Florence Mall, Florence, KY 41042, USA.
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