Professional. She cares about everyone.
I would write a lengthy review like everyone else on how terrible this place is, but I'll leave it short. If you want mental help, do not come to this place. The doctors don't believe even though my fiancé had been diagnosed with two serious mental illnesses and several other ones, that she needed help or even had anything wrong. They also completely ignored some of the health issues she brought their attention to because "they weren't as big of an issue as the others". This included an intense ear ache and not being able to breathe properly. They sent her home with a paper that would test her for a disorder SHE ALREADY HAS. And she tried explaining this to the doctor, but no avail. I'm sure not all of the crew is terrible, but the Hispanic woman doctor was very rude. She is the one we are having the issues with. Go somewhere else. This place deserves zero stars.
Excellent dental care. Have two grand children and facility was very attentive and were able to save 10 year olds tooth with difficult filling. Both 10 year old girl and 9 year old boy have been to facility 4 times now and both were afraid of the dentist but no more. They raved about hardly feeling a thing and the dentist were super attentive. We showed up 15 minutes before appointment and were seen within minutes either early or just a little late of appointment scheduled time. Entire staff is there to serve and they carry themselves that way. The Doctors are extremely good and patient oriented. You would have to search far to find better care if it exists. Absolutely NOT 2nd hand care.
I have excellent doctors, the kind that are talked about in medical circles and privately among patients. I have specialized conditions and I have a good health care plan. I have to sit in reception area often for periods beyond 30 minutes waiting to see my doctor. It is not because they are sipping tea and watching cartoons in some back room. They are caring for patients. You never know if you will be a 15 minute visit or a 30 to 45 minute visit in any Doctors office. If you are not use to seeing a doctor I feel for you as far as understanding what goes on. I imagine many patients who come in to Health Point are ill and need special care. So if you wait consider that the doctor is taking care of the patient the way you want to be taken care of. Its NOT Fast Food People!
Dr Bastawros is very compassionate and
Awful place with long wait times front staff is so rude !!! Avoid this place at all costs !!!!!! I waited an hour to be called back for my appointment and then waited almost another hour for the doctor when I was in the exam room for her to spend less than five minutes talking to me.. What a sad excuse for a doctor's office. Worst service I've ever received in my life from a healthcare office and was never even apologized to about the two hour wait. I'm currently in the waiting room now have already been waiting 25 minutes just to get my blood drawn ... Sure I'll be waiting much longer than this
I went here for my pregnancy and I will say, if you are having a baby or plan to have one, this place should be last on your list. I had gestational diabetes and my doctor wasn't checking my blood sugar levels like she was supposed to, I didn't get an ultrasound to check my baby's weight which needed her consent to do so, AND I got billed for visits they had told me I was covered for. The woman at the desk had even told me if I didn't pay for my last visit, they wouldn't see me. The best part about this place is their dental.
Healthpoint Family Care Florence Office is a US Health facility based in Florence, Kentucky. Healthpoint Family Care Florence Office is located at 7607 Dixie Hwy, Florence, KY 41042, USA.
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