Great deals. Went in lookong around and told my daughter about the great sales. She got a new washer and dryer. Wonderful service. Thank you.
Over prices and horrible service. Young staff too busy to help while talking among themselves and playing on their phones. Prices better at big box retailers.
Very poor!!! My mother bought a frige from them 3 weeks ago and the delivery guy was very rude to her and told her he was not hooking the water and ice maker up and left..without writing a book on here wich I would have to do it I put everything that's happened ..I called the Northgate store and troy or Cory was very helpful and sent his service guy out and he went to hook things up for her and the line is full of holes and no filter..so my mom (who's 87) still can't use her water or ice and now they are telling her anothe 2 weeks be for they can come back..the Florence store that is..so if the first guys would had done their job 3 weeks ago and looked at the fige she wouldn't still be waiting..I would like for the regional manager to contact me please
Full stock to choose from--helpful staff--great prices
Poor Very Poor. The buying process was easy the staff was professional and helpful. However the delivery was a an absolute nightmare. Let me start by saying I have a archway coming into my property with about 12 foot of clearance. I told the store rep I bought the fridge from about it and that they could fit a UPS truck under it but it was tight. She assured me there would not be a problem. The date of delivery they said they were unable to get the truck through. I offered to drive my pickup to it to meet them and they stated they could not do that for liability reasons and would come back with a smaller truck. The original delivery time was 2 hours prior to what they told me the previous day. I called asked them what the issue was and was told there was no reason they coudn't load it in my truck. I asked if they could just turn around and come back since it was 2 hours prior to the delivery time in the first place and said they could not . So they came back the next delivery date. And said I would have to drive out to meet them and they would load it. In my truck. I feel lied to and my time was wasted. Not worth paying for the delivery service. Also looking at pricing their scratch and dent / refurbished deals are only about $100 cheaper than a brand new same model fridge from home depot or lowes. I will not be back.
Sears Outlet is a US Hardware Store based in Florence, Kentucky. Sears Outlet is located at 51 Spiral Dr, Florence, KY 41042, USA.
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