Staff are very knowledgeable they're animals are healthy and look great
It was pretty fair a young lady helped me as much as she knew how. I bought a fish and decided it was to small to be with my fish. I exchanged it for another after I got it outside I realize scales were missing then I got it home and it seem sick so I kept it for 24 hours to see if it was an adjusting issue.Then I called and they said they would replace it but it died before I got to take it in. This store was a nice looking store but the gold fish tanks needed more taken care of. I seen a dead fish when I went in the second time in which should of alarmed me to not buy a fish there. I felt bad for the fish ad bought it anyways.
I have a red eared slider and I spent over 400$ getting it what it needed from this place the warming lamp I bought went out after about 3 weeks because the girl sold us to high of a wattage bulb for the lamp so I took it back and exchanged it.....at the time of the exchange the girl said there was nothing to be done just take it and go even exchange. So less then a month later the light goes out again now mind you I'm doing everything the correct way that I was told. So my mother takes it up there and they give her all New bulb and lamp and tell her she doesn't need to pull up account even exchange again. Guess what hasn't even been six weeks and the lamp is out again. So I call up there to tell them and ask them if they can please replace it and the man tells me no because I have no receipt from the other two exchanges to prove that I even exchanged the other two. I told him that the girls who helped me told me there was no need to pull my account to just take it and it would be an even exchange. The man then tells me his words " Not saying your a liar, but you mean to tell me they just let you take something off the shelf and walk out?" So basically he was calling me a liar. I said yes and he said well sorry if you don't have Receipt for the two exchanges I can't help you...... He had a very condescending tone and was a total jerk. Will NEVER go back there I will be buying a new lamp I guess from petsmart. I do not recommend this place they don't know what there talking about when it comes to animals. They clearly don't train there employees on how to handle exchanges or how to speak to a customer. There loss because I spent good money with them.
..... This place just needs more attention brought to it visually from the outside to draw your eye towards it as you almost miss it if you wasn't looking for it again I love this place
I love this place....the people are very friendly every time I've been in there .... they have been very helpful... the place is well kept .... Parking is close........ The only con I can think of is .....sometimes you don't know if it's open because it's not well lit on the outside ....
i just got a baby bunny from here 1 week ago and she has a virus . thanks for not checking the health of your animals before selling them. and now i am stuck with a vet bill because i dont want her to die THANKS
Pet Valu is a US Store based in Florence, Kentucky. Pet Valu is located at 1336 Hansel Ave, Florence, KY 41042, USA.
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