My Fatboy was acting up. Intermittent loss of power. Not good in 6 lanes of traffic. I stopped and asked them to diagnose and fix it. After an hour they said it's fine. There is a battery code it's throwing but it will be fine. So I "trusted" the certified mechanics expert diagnosis ..... thinking surely they checked the battery. Well later that night I was stranded along side the road with no power. Had to wait 3 hrs for a tow and get a ride to a hotel as the Louisville HD was closed. Thoroughbred did say they called and if it's the voltage regulator, they had the part. THEY TOLD THEM THE WRONG PART NUMBER!!!! BUT LOUISVILLE KNEW WHAT TO DO...AND ALL IT WAS WAS THE BATTERY WAS A NEW BUT BAD ONE!!!! SHAME ON YOU THOROUGHBRED FOR YOUR LACK OF KNOWLEDGE TO CHECK IT, SELL ME A NEW BATTERY AND not leave me stranded.....
If I could give 0 stars I would. The motorclothes and parts Were horrible on I got there 15 minutes before they were closing on a Friday night to get a poker chip and a shot glass. I was not greeted but I was glared at when I walked in. I walk past the motorclothes a few times And was not acknowledged they Flash the lights at me to tell me to get out. When I went up to the counter to check out the lady had already counted her till down knowing I was still in the store looking around. She yelled to the parts to ring up my items. Finally I walked over the parts to pay and he was wasn't happy he would have recount his register. I made a comment about the less then great service and i was told. All she has to do is smile and gets whatever she wants this isnt a big deal. I messaged Thoroughbred about this hoping someone would respond and I received nothing back from them, but my message was read.
Very mice place SUPER friendly staff
These guys are great. Stop in and say hi to Mark
Nice shop on my first trip to blue Grass country.
Thoroughbred Harley Davidson is a US Store based in Florence, Kentucky. Thoroughbred Harley Davidson is located at 8025 Action Blvd, Florence, KY 41042, USA.
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