Update:
These guys are great!! They are helpful, respectful, get me a loner car when I need one and work with my schedule! I would not hesitate to recommend!!
Pretty obvious where the problem lies after coming here and reading reviews. I've had good experiences with a few individuals at this dealership but thankful I don't have to visit frequently. I've had to call several times with questions or for parts and can never seem to get someone on the phone. If it's 15min until close you can bet they will have the service dept going straight to vmail. Have had to take one of their rental cars before and it was FILTHY. Will I keep going? Yes, but only because there aren't many other options.
Check your labor hours on your receipt! All the mechanics are lined up helping with the turkey fry! One of the guys answers “this isn’t a one person job” I felt like saying actual it’s not your job at all you’re supposed to be fixing cars!! It’s always something stopping by your friendly neighborhood Kerry VW
VW is a despicable company that used millions of dollars granted by the German government for clean diesel research to create a false emissions chip instead. Surrendering 2 vehicles and negotiating the time-consuming paperwork to do so was a very horrible experience. Kerry VW tried to make it easier but I cannot imagine working for a company that lies and cheats, causing environmental damage all over the world.
Service dept. #1
Very nice staff. Large selection of vehicles
Kerry Volkswagen is a US Car Dealer based in Florence, Kentucky. Kerry Volkswagen is located at 1010 Burlington Pike, Florence, KY 41042, USA.
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