After my first attempt at calling, the phone rang 43 times and went from line to line for a while. Nobody ever answered. Tried again in the evening and, to my surprise, they answered only after 21 rings. But, to my dismay, I was told that I would have to leave my car all day Friday and they'll likely get to it by Saturday. No thanks.
I had a great experience, I read the reviews before dropping off my Range Rover Sport, & of course I was a little concerned with what I read but the staff put all my concerns to rest. I was a walk in, in a very distressed situation & Micheal, communicated everything with me with great patience. The technicians did a great job & I left feeling confident that my vehicle would make it back to Carolina, & it did so a very pleased customer here! Tim checked me out his customer service was courteous, professional, & fun....thanks for the great experience. I would recommend this place. (Alternator & battery Issues)
Went to pick up my tires. Employees were watching TV in the lounge and one guy at the counter ignoring me. Two cars in the bay being worked on. Astonishing how there are jobless people that would do anything to keep a job and these lazy people would rather turn customers away.
Visited this store today. Had an appointment for an oil change and battery replacement. Less than 1 hour before my appointment time someone called me to verify the battery I requested had been delivered, which was great news, and I told the gentleman that I had added an oil change to the appointment and asked how busy they were and if getting an oil change and battery replacement was something that could be done relatively quickly since I was waiting. He assured me it would not be a problem. When I got there I was immediately told the oil change would take "at least an hour" in addition to the 45 minutes allotted time for the battery change. I cancelled the oil change as I could not wait for 2 hours on this visit. The battery change seemed to go great and I was happy with the price I paid for the battery (least expensive option I found anywhere). However, I will not be going back and will be getting my oil changes, tires and other vehicle products and services with another company. I really do not understand what is so difficult about providing an oil change in less than one hour, not to mention these services could have probably been worked on simultaneously (e.g. change battery while oil was draining). Disappointed and lost customer.
Very poor customer service. No one in the place seemed to want to be there or help out. If I were management, I would fire everyone and start with a new crew. Save for one employee, Branden, everyone else was worthless. All I needed was a battery, as I was stranded. Service desk was to busy to acknowledge my existence, then told me it would be a couple hours just to have it tested. So tried to buy it and do it myself, but they didn't know what to replace it with... Left me to take it out myself with a set of loaner tools that were barely useable. Terrible experience. Will never return. Branden stepped up to help out and I very much appreciated everything he did, however there is no other reason to visit this store. Go somewhere else.
I woke up this past weekend, loaded my car and prepared for an 8 hour drive. To my dismay, my check engine light had come on while the car was warming up and I knew it had to be addressed. I made it to the shop and Chris could tell by the look on my face I was concerned. I explained to him I was supposed to be headed to south Carolina as we spoke and I was on vacation. From the very start he made sure to let me know that they were extremely busy but he would do his best to help me out and get me back on the road. He immediately went out to my car and let me know it was a cylinder 2 misfire but couldn't tell me why it was until they got it inside. Again he let me know he couldn't say how long it would be, but I had no choice but to wait it out. In less than 2 hours from the time I got there, my car was fixed and I was back on the road. I can't thank those guys enough. They understood the situation I was in and went above and beyond to get me taken care of. Seriously, thank you all for everything.
Pep Boys Auto Parts Service is a US Car Repair based in Florence, Kentucky. Pep Boys Auto Parts Service is located at 832 Heights Blvd, Florence, KY 41042, USA.
Please contact with Pep Boys Auto Parts Service using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pep Boys Auto Parts Service opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Florence